Refund policy

Returns & Refunds Policy

Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return, subject to the conditions outlined below.

Returns for Change of Mind

If you wish to return an item due to a change of mind:

  • Return shipping costs are the responsibility of the customer

  • Refunds apply to the product price only (shipping costs are non-refundable)

  • Items must be returned in a condition suitable for resale

  • Items showing signs of use beyond basic inspection may not be eligible for a full refund

  • All accessories must be included

  • Original packaging should be included whenever possible

  • Proof of purchase is required

The customer is responsible for any loss in value resulting from handling beyond what is necessary to inspect the nature, characteristics, and functioning of the product.

Defective or Incorrect Items

If the item you received is:

  • defective

  • damaged

  • incorrect

Please contact us immediately at info@aurevja.com.

In these cases:

  • Return shipping costs will be fully covered by the seller

  • A repair, replacement, or refund will be offered, depending on the situation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal care or hygiene products that have been opened or used after delivery

  • Customized or made-to-order products

  • Gift cards

Sale items are subject to the return policy but are not eligible for exchange.

Return Procedure

To initiate a return, please contact us at:
info@aurevja.com

Returns will not be accepted without prior authorization.
If your return is approved, we will provide detailed instructions for shipping the item back to us.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a replacement item is to return the original product and place a new order once the return has been approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds will be processed within 14 days from the approval of the return

Processing times may vary depending on your payment provider or bank.

Contact

For any questions regarding returns or refunds, please contact us at:
info@aurevja.com